Our
leadership

Marcela Lay

Marcela Lay

SVP, Head of Client Strategy & Operations

LinkedIn
Marcela is a strategic customer experience executive with 18+ years of experience working with Fortune 500 clients like State Farm, Albertsons, Lowe’s Home Improvement, Delta Air Lines and The Coca-Cola Company. Marcela’s broad and deep expertise in various industries allows her to bring a holistic and strategic approach to digital products and digital experience solutions — from conceptualizing to deploying those solutions.

Marcela has also spent her career pushing change and redefining the status quo. As a minority woman, a woman in tech and a woman in senior leadership, Marcela has broken gender, ethnic and managerial glass ceilings, not only for herself, but as a true ally and power agent for everyone she has the privilege to lead.

Marcela has been recognized among Campaign’s prestigious “40 over 40” winners, as a dual Stevie Award® winner for “Maverick of the Year” & “Women-run workplaces”, as a winner of the “Women Worth Watching®” Award, and as a “WIT Women of the Year” Honoree.

Marcela enjoys painting in acrylics, biking with her family, exploring new restaurants, traveling and exploring new cultures and reading a good business book in her free time.